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The Staff

Focus Eyecare Team Photo

Our exceptional, friendly staff is our greatest asset. They are excited about what they do and they care personally about getting the best results for our patients.

Our receptionists will try to accommodate your busy schedule by finding appointments that suit your needs.

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Cathy Betteley

Medical Billing Coordinator
Cathy has worked for Dr. Dragoo for almost 3 years as a Medical Billing Coordinator.  Cathy has over 10 years of experience in the medical profession, working at Physical Therapy offices as well as Urgent Care, bringing with her the experience of medical coverage and authorization. Cathy enjoys working at...
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Rob Heath

Optician
Rob worked many years in retail management and enjoyed being able to help people find what they were looking for and enjoyed being able to meet new people every day. In 2015, he had the opportunity to change careers and discovered a great opportunity to work in optical. He quickly...
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Addison Palmer

Vision Therapy Assistant
Addison Palmer works as a vision therapy assistant. Addison has a degree in Elementary Education from The University of Michigan- Flint. Her background in Education gives her valuable experience working with children of all ages. Addison knows first-hand the impact vision therapy has on a child’s education and everyday life....
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Amanda Zielinski

Vision Therapist
Mandy Zielinski has been working as a vision therapist since 2015. She graduated with a degree in Counseling and enjoys working with and being around people. Mandy has had years of working with all ages, teaching overseas and in the States. Mandy enjoys meeting new people and getting to know...
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David Payne

Vision Therapist
David began his path by experiencing vision therapy firsthand, in addition to volunteering and working as a vision therapy assistant. Vision therapy has inspired David to help others and he is currently pursuing a master’s degree in Occupational Therapy. David has the unique ability to gain the respect of his...
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Serena Deck

Vision Therapy Assistant
Serena Deck is a vision therapist assistant at Focus Eyecare. Serena has several years of experience in the Motor Moms program, a parent-run program designed to help children achieve academic success as they develop motor skills. She has dedicated her life to her family, her children and their education. Along...
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Melissa Hoyer Harrison

Lead Vision Therapist/ Vision Therapy Clinic Administrator
Melissa has been working as a vision therapist and educator since 2005. She is a certified teacher and has a Masters in the Arts of Teaching degree in Reading and Literacy. Melissa specializes in using innovative and exciting methods during her vision therapy sessions that keep students engaged and learning....
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Susan Telep

Billing Coordinator
Susan is the Billing Coordinator at Focus Eyecare.  Susan has worked with Dr. Dragoo since 2009 in this capacity.  She has taken several courses to further her knowledge in the field. As Dr. Dragoo pursued her career in private practice, Susan worked with the insurance companies to secure the doctor’s...